Sometimes the school, district or organization requests a fee for you pay - you can do so directly in Avela and get a receipt.

Find your payments

Select Payments in the navigation menu. Outstanding payments also appear on your dashboard.

The page has two sections:

• Pending - payments you still owe
• History - payments you've completed

Each card shows the student, the form and enrollment period the fee relates to, and the amount.

\[IMAGE: Family payments page, one pending and one paid\]

Pay a fee

1. Find the payment under Pending.
2. Select Pay. Avela sends you to a secure checkout page.
3. Enter your payment details and confirm.

After you pay, you return to Avela and your receipt appears.

Get your receipt

Open any payment under History to see its receipt. The receipt shows the amount, the date you paid, the student, the form, and a payment ID.

Select View receipt for a printable version you can save or share.

\[IMAGE: Receipt page with the Paid tag and View receipt button\]

Troubleshooting

The Pay button says "In progress"

Someone else is paying this fee right now - often another parent or guardian for the same student, or you in a different browser window.

The page updates on its own once the other session ends (which is typically after 30 minutes), so you don't need to reload. You can also hover over the button or tap it to see when you can try again.

Your receipt hasn't appeared yet

Receipts can take a moment to arrive from the payment processor. If View receipt is missing, reload the page.

Your payment went through even if the receipt is slow. Contact your school or district if the receipt hasn't appeared after several minutes.