Connect a Stripe account to collect application and enrollment fees from families in Avela. Payments go directly to your organization's Stripe account.

What you’ll need:

• Payments must be enabled for your organization. Easily done with your Avela success representative.
• Access to your organization's settings in Avela.
• An existing Stripe account.
   

Connect Stripe

1. Go to Settings, then open the Tools tab.
2. Under Payments, select Connect on the Stripe card. Avela sends you to Stripe to sign in and authorize the connection.
3. Complete the authorization in Stripe. Stripe returns you to Avela.
4. Confirm the Stripe section now shows your account ID, then save.

Complete steps 2 through 4 in the same browser. Starting in one browser and finishing in another cancels the connection for security reasons.

Once connected, a Payments item appears in your left navigation - where you can create the payment fees you want to collect. See Create and request payments. Families see a Payments page in their portal, where they can consult pending payments or existing history.

Who can see payments

Staff need permission to view organization settings to reach the Payments page, and permission to view payments to reach Payments activity. Staff without both won't see the Payments navigation item. Your Avela contact can adjust team permissions.

Currency

Enter payment amounts in US dollars. Your Stripe account settings control the currency families are charged in.

Disconnect Stripe

Select Disconnect on the Stripe section. Families stop seeing new payment requests, and staff lose access to the Payments pages.

Disconnecting does not affect payments families have already made. Those records stay in your Stripe account.