About messaging

Messages are the primary way of communicating with families in Avela. Depending on what information the Family member has provided, the kind of message they'll receive - email, or SMS.

There are two types of messages that are sent to families:

• Automatic messages
  • These messages are automatically fired when a trigger is met - but you can decide which ones to turn on or off, as well as what kind of content to include in each.
  • They help convey important information to families about their stage in the process, without Staff worrying about messaging every step of the way. See more about editing automatic messages.

• Ad-hoc messages
• Follow up may still be necessary and there may be times when Staff still needs to manually reach out to a Family. There are multiple ways to do that in Avela.

How do I send an ad-hoc message?

Sending messages in Avela can be done individually, or in bulk - to multiple recipients at once.

Learn more about sending messages.

How do I see sent messages?

Staff can see messages in two ways: The Message tab, on a specific form response; or on the Messages page, which shows all of the messages the organization has sent.

Learn more about seeing sent messages.

What's the status of my message?

When looking at sent messages, each of them has a status indicating the delivery of the message. Learn more about what each message status means.