Translating bulk messages on demand

Use this option when you’re sending the same message to many recipients at once, and want each family to receive it in their preferred language.

Avela can also help you automatically translate your message into multiple languages based on recipient preferences—while still letting you review and edit each translation before sending - with the use of Avela Intelligence.

When to use this

• You’re messaging many families at once

• Recipients have different preferred languages

• You want to avoid creating and managing separate messages per language

Step 1: Create your message in English (original)

1. Select Send message after selecting your recipients

2. Enter:

   • Subject line

   • Email content

   • SMS content

This English version is the original message and is required before translating.

💡 Tip: Variables (such as {{parent.name}}) work across all languages and will populate correctly for each recipient.

Step 2: Translate to multiple languages

1. Click Translate to multiple languages

2. If your organization uses it, Avela Intelligence will start translating your message

   1. A loading state appears while translations are generated

Behind the scenes, Avela Intelligence:

• Analyzes the source content and intent

• Translates both email and SMS content (depending on what's present)

• Creates one version per detected language

Step 3: Review translations by language

Once translation is complete:

• Each language appears as a tab (for example, Spanish, Portuguese, Chinese)

• The number next to each language shows how many recipients will receive that version

For each language, you can:

• Edit the subject line

• Edit the email content

• Edit the SMS content 

⚠️ Important: Always review translations before sending, especially for time-sensitive or compliance-related messages.

Step 4: Confirm translations

After reviewing:

1. Click Confirm translations

2. Each language version is saved

3. A confirmation message indicates how many language translations were applied - the number will correspond to the number of languages.

You can still switch between language tabs and make edits before sending, if needed.

Step 5: Send the message

When you send the bulk message:

• Each family receives the message in their preferred language, if a translation exists

• Families without a matching translation receive the original English message

   

Best practices

• Write clear, simple English before translating

• Avoid idioms or highly localized phrases

• Review at least one translated version for accuracy

• Keep SMS messages concise to avoid segment overages