Fixing invalid address error

You may have seen this error banner appear on a form response:

This article will walk you through how to resolve this error.

Why this error occurs

Avela's auto-tagging rules use an applicant's address to determine which priority group they belong in (e.g. an attendance boundary). The system evaluates the address and applies the appropriate tag automatically.

This rule fails when an applicant's address is invalid or incomplete. Common causes include:

• A partial address (missing street number, city, or zip code)
• A misspelled or unrecognized street name
• A P.O. box or address that cannot be mapped to a geographic location

It is important to resolve this error so the correct tag can be applied to the application and it is included in the right priority group for the lottery.

How to fix this error

1. Open the form response with the error.
2. Go to the applicant's address field and review the entry for any issues (missing information, typos, etc.).
3. Update the address to a valid, complete address and save the form response.
4. Once the address is corrected, Avela will automatically re-run the auto-tagging rule. The error banner will disappear once the rule has run successfully.

Note: Some admin roles do not include form edit permissions. If you see this error but cannot update the address yourself, please contact your organization admin and share the applicant's name and the error details from the Alerts tab. Your org admin will be able to make the correction.